Shipping & Delivery Policy

Effective Date: October 19, 2026

Thank you for shopping with Purelybought, operated by KAIWANGMRINC.

We are committed to providing a transparent, reliable, and convenient shopping experience. This Shipping & Delivery Policy explains our order processing procedures, shipping costs, estimated delivery times, tracking services, and procedures for delayed, missing, or undelivered packages.

Please review this policy before placing an order.

1. Order Processing

Once your payment has been successfully confirmed, our fulfillment team will begin preparing your order for shipment.

Order processing generally includes payment verification, product preparation, quality checks, packaging, and shipment coordination.

Order Processing Time: Within 3 Business Days

Orders are typically processed within three (3) business days after payment confirmation.

Orders placed on weekends or public holidays will generally begin processing on the next available business day.

Business days generally exclude Saturdays, Sundays, and applicable public holidays.

Please note that order processing time is separate from the estimated shipping transit time.

If we are unable to ship an order within the stated processing timeframe, we will notify the customer and provide appropriate options, including cancellation and a refund where required by applicable law.

2. Shipping Time & Cost

Purelybought offers standard international shipping to supported destinations.

Standard Shipping Fee: $5.99 USD

A flat standard shipping fee of $5.99 USD per order applies to supported destinations, as reflected during checkout.

Estimated Shipping Time: 10–20 Business Days

After an order has been dispatched, standard international shipping generally takes approximately 10 to 20 business days, depending on the destination, shipping carrier, customs processing, and local delivery conditions.

Estimated Total Delivery Time

• Order Processing: Up to 3 business days.

• Shipping Transit: Approximately 10–20 business days after dispatch.

These timeframes are estimates and do not constitute guaranteed delivery dates.

The applicable shipping fee and final order total will be clearly displayed during checkout before payment is completed.

If the shipping charge displayed at checkout differs from the amount stated in this policy, please contact our customer support team before completing your purchase.

3. Possible Delivery Delays

Although we make reasonable efforts to process and deliver orders within the estimated timeframe, certain circumstances outside our direct control may result in delays.

These may include:

• Customs inspections or import clearance procedures.

• Severe weather conditions or natural disasters.

• Transportation disruptions.

• Shipping carrier congestion or operational delays.

• Public holidays and peak shopping seasons.

• Incomplete or inaccurate delivery information.

• Other unexpected logistics or fulfillment circumstances.

Delivery estimates are provided for guidance and should not be interpreted as guaranteed arrival dates.

If your shipment experiences a significant delay, please contact our customer support team at support@purelybought.com.

We will review the available tracking information and assist you with an appropriate resolution.

Nothing in this section limits any cancellation, delivery, refund, or other rights required by applicable law.

4. Shipment Tracking

Once your order has been dispatched, a shipping confirmation email will be sent to the email address provided during checkout.

This confirmation will generally include your tracking number and available shipment information.

You can track your shipment through:

Tracking Service: https://www.17track.net/en

Please note that tracking information may take several days after dispatch to appear or update in the carrier's tracking system.

Tracking updates depend on the shipping carrier and may not be available at every stage of transportation.

If you experience difficulty tracking your shipment, please contact support@purelybought.com with your Order Number.

5. Orders Shipped in Multiple Packages

Orders containing multiple products may occasionally be shipped in separate packages.

This may occur when:

• Products are stored at different fulfillment locations.

• Certain items require separate packaging or handling.

• Individual items are ready for dispatch at different times.

• Separate shipments allow an order to be fulfilled more efficiently.

If your order is divided into multiple shipments, you may receive separate tracking numbers for each package.

Different packages from the same order may arrive on different dates.

If you have received only part of your order, please review the available tracking information before contacting customer support.

Our team will assist you in checking the status of any outstanding items.

6. Order and Address Changes

Customers are responsible for providing accurate and complete shipping information during checkout.

If you notice an error in your shipping address, phone number, or order details, please contact our customer support team as soon as possible, preferably within 12 hours of placing your order.

Please email:

support@purelybought.com

Include the following information:

• Your Order Number.

• The email address used during checkout.

• A description of the requested change.

• The corrected shipping information, if applicable.

We will make reasonable efforts to accommodate your request.

However, changes cannot be guaranteed once an order has entered processing, packaging, or shipment preparation.

Once an order has been shipped, we may no longer be able to modify the delivery address or order contents.

Customers should contact us promptly if they discover an error after shipment.

Any cancellation or refund rights required by applicable law will continue to apply.

7. Failed or Unclaimed Deliveries

If a delivery attempt is unsuccessful, the shipping carrier may attempt redelivery, leave a delivery notice, or hold the package at a local collection facility.

Customers should follow the carrier's instructions and arrange collection or redelivery when necessary.

If a package cannot be delivered because of incorrect or incomplete information provided by the customer, or because the customer does not collect a parcel after reasonable notice, additional delivery or return shipping charges may apply where permitted by law.

Each unsuccessful delivery will be reviewed based on the circumstances, available carrier information, and applicable consumer protection laws.

If a delivery problem is caused by an error attributable to Purelybought or its fulfillment partners, we will provide an appropriate resolution in accordance with applicable law.

If your package is returned to the sender, please contact support@purelybought.com so our team can review the available options.

8. Delayed Tracking Updates

Shipment tracking information may occasionally remain unchanged for several days while a package is moving through the carrier's network.

Recent Tracking Activity

If your tracking information has been updated within the previous seven (7) days, your shipment may still be progressing through the shipping network.

No Recent Tracking Updates

If your shipment shows no tracking activity for more than seven (7) consecutive days, please contact our customer support team.

Email: support@purelybought.com

Please provide your Order Number and tracking number.

Our support team will review the available tracking records and, where appropriate, contact the relevant shipping carrier to investigate.

A temporary lack of tracking updates does not necessarily mean that a package has been lost.

However, if your package cannot be located or delivery cannot be completed, we will review the circumstances and provide an appropriate resolution in accordance with applicable law.

9. Lost or Missing Packages

If your package appears to be lost or missing during transit, please contact our customer support team at support@purelybought.com.

Please include your Order Number, tracking number, and a brief explanation of the issue.

Our team will review the available shipment records and, where appropriate, contact the relevant shipping carrier.

Confirmed Lost in Transit

If a shipment is confirmed lost during transportation and the loss is not attributable to the customer, Purelybought will provide an appropriate resolution, such as a replacement shipment at no additional cost or a refund, in accordance with applicable law.

The appropriate resolution will depend on the circumstances, product availability, and applicable consumer protection requirements.

Packages Marked as Delivered

If tracking information indicates that your package has been delivered but you cannot locate it, we recommend checking:

• Household members or other people at the delivery address.

• Neighbors who may have accepted the delivery.

• Building reception or property management.

• Designated package collection areas.

• The delivery carrier for additional delivery information.

If you still cannot locate your package, please contact our customer support team.

We will review the available delivery information and investigate the matter where appropriate.

A tracking status marked as "Delivered" does not automatically eliminate any applicable consumer rights or remedies.

Each missing-package claim will be evaluated based on the available evidence, circumstances, and applicable law.

10. International Fulfillment

Shipping Destinations

Purelybought provides international shipping to supported destinations.

Available shipping destinations are determined by the options presented during checkout.

If we are unable to ship an order because of carrier restrictions, customs requirements, or other fulfillment limitations, we will contact the customer and provide an appropriate resolution, including a refund where required.

Fulfillment Locations

Orders may be processed through different fulfillment centers, warehouses, or supply partners depending on product availability and shipping destination.

Some products may therefore be shipped from international fulfillment locations.

The origin of shipment may vary between products or orders.

Customs and Import Charges

For international deliveries, customs duties, import taxes, VAT, and other government-imposed charges may apply.

Where such charges are not collected during checkout, customers may be responsible for them, subject to applicable law and the import terms disclosed before purchase.

These charges are determined by the applicable authorities and are not controlled by Purelybought.

If you have questions about potential import charges, please contact our customer support team before placing an order.

11. Additional Shipping Terms

By placing an order with Purelybought, customers acknowledge the following shipping conditions.

Delivery Estimates

Order processing and shipping timeframes are estimates and are not guaranteed delivery dates unless otherwise expressly stated.

Shipping Information

Customers should provide complete and accurate shipping information to help ensure successful delivery.

Delivery issues caused by inaccurate information will be reviewed based on the circumstances and applicable law.

Shipping Delays

If an order experiences a significant delay, customers may contact our support team for assistance.

We will provide appropriate information or remedies as required by applicable law.

Returns and Refunds

Shipping-related returns, refunds, replacements, and damaged-item claims are handled in accordance with our Return & Refund Policy.

Our standard return policy allows eligible return requests within 30 days of delivery, subject to the conditions specified in that policy.

For additional information, please visit:

https://purelybought.com/pages/return-refund-policy

Consumer Rights

Nothing in this Shipping & Delivery Policy is intended to exclude, restrict, or override any mandatory consumer rights or remedies provided under applicable law.

Where applicable law provides additional protections concerning shipping, delivery, cancellation, or refunds, those legal requirements will take precedence over conflicting provisions of this policy.

12. Customer Support & Company Information

If you have any questions regarding shipping, delivery times, tracking information, missing packages, or your order, please contact our customer support team.

Brand: Purelybought

Company Name: KAIWANGMRINC

Company Address: 915 Arroyo Ave, Pueblo, CO 81006, United States

Phone: +1 443-619-1067

Customer Support Email: support@purelybought.com

Website: https://purelybought.com

Customer Service Hours: Monday through Friday, 9:00 AM – 5:00 PM Eastern Time (ET).

We aim to respond to most customer inquiries within one business day.

For faster assistance, please include your Order Number and the email address used during checkout.

Important Address Notice: The business address listed above is provided for company identification and correspondence purposes. It is not an authorized product return address unless our customer support team confirms otherwise in writing.

For returns, please contact customer support to obtain the appropriate return instructions and authorized return address.