Return & Refund Policy
Return & Refund Policy
Effective Date: October 19, 2026
Thank you for shopping with Purelybought, operated by KAIWANGMRINC. We are committed to providing quality beauty products and a reliable shopping experience.
If you are not satisfied with your order or experience an issue with a product, please contact our customer support team at support@purelybought.com.
Please review the following Return & Refund Policy before submitting a request.
1. Return Eligibility
We accept eligible return requests within 30 days of delivery.
To qualify for a standard return, the item must:
Be unused, unopened where required for hygiene reasons, and in its original condition.
Include the original packaging, accessories, and any accompanying materials.
Be accompanied by proof of purchase or a valid Order Number.
Meet any applicable product-specific return conditions disclosed before purchase.
To initiate a return request, please contact support@purelybought.com before sending any item back.
Please do not return products without receiving instructions from our customer support team.
If your return is approved, we will provide the necessary return instructions, including the authorized return address where applicable.
The 30-day return period does not limit any additional rights or remedies provided by applicable consumer protection laws.
2. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at support@purelybought.com.
Please provide:
Your Order Number.
The email address used to place the order.
A clear description of the issue.
Clear photographs or videos showing the damaged, defective, or incorrect item, where reasonably available.
Our customer support team will review your request and provide an appropriate resolution based on the circumstances and applicable law.
Depending on the situation, this may include:
A replacement of the same product.
A partial refund.
A full refund.
If a physical return is required due to a verified manufacturing defect, shipping damage, or an incorrect item caused by our fulfillment error, Purelybought will cover the reasonable return shipping costs associated with the authorized return.
Nothing in this section limits any statutory rights or remedies available under applicable law.
3. Non-Returnable Items
Certain products may not be eligible for standard returns due to hygiene, health, safety, or other legitimate reasons, where permitted by applicable law and disclosed before purchase.
These may include:
Beauty and personal care products that have been opened or used, where hygiene restrictions apply.
Products damaged, altered, or modified by the customer after delivery.
Items missing essential components or original packaging, where those conditions are reasonably necessary for resale and were disclosed before purchase.
Products clearly identified as non-returnable before purchase, where such restrictions are legally permitted.
If you are unsure whether your item qualifies for a return, please contact our customer support team before shipping it.
These restrictions do not affect any mandatory consumer rights, including applicable rights relating to defective goods or products that do not match their description.
4. Return Process and Authorization
To request a return, please email:
Include your Order Number, the email address used at checkout, and the reason for your return.
Our customer support team will review your request and confirm whether the item is eligible for return.
If a physical return is approved and required, we will provide written instructions, including:
The authorized return address.
Any applicable return reference number.
Packaging and shipping instructions.
Information about return shipping costs.
Details of any prepaid return label or other approved shipping arrangements, where applicable.
The appropriate return address will be provided directly by our customer support team after the return request has been reviewed and authorized.
Please do not send products to our registered company address or business contact address unless our customer support team specifically confirms that location as the authorized return destination in writing.
Our registered business address is provided for company identification and business correspondence. It should not be treated as a return shipping address unless expressly authorized.
Unauthorized returns may be refused or delayed in processing to the extent permitted by applicable law.
Nothing in this section removes any mandatory consumer rights.
5. Return Shipping Costs
If a return is required because of a verified manufacturing defect, shipping damage, or an incorrect item caused by Purelybought or its fulfillment process, we will cover the reasonable return shipping costs associated with the authorized return.
Our customer support team will confirm whether a prepaid return label will be provided or whether approved return shipping expenses will be reimbursed.
For eligible standard returns based on customer preference, the customer is generally responsible for return shipping costs unless otherwise stated or required by applicable law.
Original shipping charges are generally non-refundable for preference-based returns, except where required by applicable law.
If a return results from our error or a verified product defect, any applicable refund of original shipping charges will be determined in accordance with the circumstances and applicable law.
Please contact our support team before arranging a return shipment.
6. Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If a physical return is not required, an approved refund may be processed without requiring the item to be shipped back.
Approved refunds will be issued to the original payment method used for the purchase.
After a refund has been processed, it typically takes approximately 7–12 business days for the funds to appear in your account.
Actual posting times may vary depending on your bank, card issuer, or payment provider.
Refunds will be processed within any shorter timeframe required by applicable law.
If you have not received an approved refund after the expected processing period, please contact us at support@purelybought.com.
7. Exchanges
If you receive a damaged, defective, or incorrect item, please contact our customer support team so we can determine whether a replacement, refund, or another appropriate resolution is available.
For exchanges based on personal preference, including requests for a different product, shade, style, or variation, please contact us to confirm eligibility before returning any product.
Exchanges are subject to product availability and applicable return conditions.
If the requested replacement is unavailable, our customer support team will discuss an appropriate alternative resolution.
Nothing in this section affects any exchange or replacement rights required by applicable law.
8. Order Cancellations
If you need to cancel or modify an order, please contact us as soon as possible at support@purelybought.com.
Once an order has entered processing or has been shipped, we may not be able to cancel or modify it.
If your order has already shipped, please contact our customer support team to determine whether it may qualify for a return under this policy.
Any cancellation or refund rights required by applicable law will continue to apply.
9. Contact Us
If you have questions about returns, refunds, exchanges, damaged items, or your order, please contact us using the information below.
Brand: Purelybought
Company Name: KAIWANGMRINC
Company Address: 915 Arroyo Ave, Pueblo, CO 81006, United States
Phone: +1 443-619-1067
Email: support@purelybought.com
Website: https://purelybought.com
Important Return Address Notice:
The company address listed above is provided for business identification and correspondence purposes. It is not automatically an authorized return location.
For return requests, customers must contact support@purelybought.com to receive the applicable return instructions and authorized return address.
Please include your Order Number and the email address used during checkout when contacting us.